Service

Hanye adhering to the "Quality-Oriented, Reputation First, Service-Based" corporate culture, to high-quality products, 

perfect and efficient after-sales service, always customized for customers * Industrial automation Intelligent Feeding Solutions!

1. Pre-sale Services

(1) To provide customers with selected related products of professional technical advice and advice;

(2) Provide guidance on purchasing advice according to customer's environment and requirements for equipment use;

2.In the sale Services

(1) To provide full technical support, auxiliary customer selection, to provide installation guidance, after-sales maintenance 

and other one-stop service;

(2) truly achieve one-stop purchase, eliminate customer worries, save time, save money, labor-saving;

3.  After-sales Services

(1) Free to be responsible for commissioning.

(2) Product implementation of three packs of service for one year, non-human factors damage, 

the company to provide free maintenance services, wearing parts, consumables costs borne by the customer;

(3) Receive customer fault feedback, we will respond within 2 hours, within 48 hours to the scene;

(4) after the product warranty period product maintenance needs to charge maintenance fees, spare parts fees;

4. Training Services

(1) Training configuration: The company is equipped with professional instructors, dedicated sites and equipment, specially prepared for the customer training program;

(2) Training time: 3-5 days (The operation of the type of product purchased is preferred), by the seller to provide free training;

(3) Training location: In the Seller Training department, workshop site;

(4) Number of trainees: from 2-3;

(5) Training content: Master the basic operation and precautions of the use of software  Basic maintenance of tools;

For more after-sales service details, please contact us,Tel: +86-755-2953 6277,E-mail:wangyi@hanyezn.com.